Help Centre > Watch online

1. What is 'Watch online'?
2. Does the watch online streaming service use progressive download?
3. What are the minimum system requirements to watch a film online?
4. How much does it cost to watch a film online?
5. Can I pause, rewind or fast forward though films?
6. Can I see a list of the online films I have selected to watch?
7. What does ‘buffering’ mean when I’m trying to watch an online title?
8. Can other family members be watching a different film to the one I'm watching?
9. Will I use up some of my broadband download allowance if I stream a film?
10. How do I know which titles are included with my rental plan?
11. Why am I unable to view some of the free 'Watch online' titles?
12. When I try to watch a film I get the message 'Title unavailable'. What does this mean?
13. When I'm watching an online film, the playback is choppy and the film stutters. What can I do to improve this?
14. Why does the film I'm watching keep buffering?
15. I am trying to register for the Watch Online service but the register button does not work.
16. How long can I watch something for after I’ve purchased it?
17. Can I watch films outside the UK?
18. Why is the playback of a film not smooth?
19. Can I still watch the films I’ve already downloaded?
20. What is the difference between downloading and streaming?
21. Can I watch films offline?
22. What is the difference between the old download service and the new watch online service?
23. When I try to watch a film online, I get an "Invalid Location" error. What does this mean?
24. I want to download titles – how can I do this so I can keep them?
25. Once I’ve paid for a film, can I watch it more than once?
26. How do I put films on my portable device (iPod, MP3 player, laptop, etc)?
27. Does it matter what internet connection I have to watch films online?
28. What happens if I haven’t fully downloaded everything I wanted to using the old download service?
29. What are the minimum system requirements to watch a trailer?
30. If I don’t like the film and stop watching it do I still have to pay for it?
31. When I click 'Watch now' nothing happens.
32. My film has stopped part of the way through, what should I do?