Help Centre > Website

1. When I click “Trailer” nothing happens.
2. How can I check that Flash is enabled in my browser?
3. What are the minimum system requirements to watch a trailer?
4. What is the "You Have Mail" feature?
5. I've created a new list, how do I ensure you send me a disc from that list?
6. How do I add titles to a particular list?
7. How do I create new lists?
8. What is Multiple Lists?
9. Why am I having trouble logging in?
10. I can't find a particular DVD on your service
11. Do you have to be on an unlimited tariff to benefit from multiple lists?
12. If I downgrade my package, will I lose my lists?
13. I've created a new list but you have not sent me any discs from it.
14. How do I select which lists I want discs to be sent from?
15. Is there a limit to the amount of lists I can create?
16. Can I see a list of all the titles I've rented?
17. Is it safe to enter my debit/credit card details online?
18. How do I remove, adjust or change the priority of movies in my My Rentals?
19. Why do you need my debit/credit card number if the trial is free?
20. How do I hide films? What has happened to the hide button?
21. What is a spoiler?
22. I have reported a problem with a disc but my My Rentals has not been updated. What should I do?
23. I can't find the answer to my question. What should I do now?
24. I have not received a specific title from you but my My Rentals shows that it has been returned already. How is this possible?
25. A specific title keeps appearing on my My Rentals, I remove the title but it reappears on my My Rentals again soon after. Please help.
26. Pictures and text don't display correctly in my browser. What can I do?