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What are cookies?
Cookies are small pieces of data that websites store on your computer. Cookies enable websites like LOVEFiLM to remember who you are after you have logged in to our website.
Are cookies a security threat?
Cookies cannot access your system or retrieve information that isn't already broadcast by your web browser. Cookies cannot access your harddrive or send information about your computer system. Cookies are simply a data storage system.
First, please check the date on your computer
Before attempting to change your cookie settings, please check that the date on your computer is set correctly. Cookies expire after a set period of time, so if your computer's date is set far into the future then the cookie can expire immediately.
Change the settings of your web browser
This depends on the software you use to browse the web (e.g. Internet Explorer / Netscape).
Still having problems?
If you are still having problems accessing our website or are unable to find instructions for your particular software then please email our customer services team at firstname.lastname@example.org.
If you are unsure how to obtain this information from your computer then please call our customer services team free on 0800 496 1365.