Frequently asked questions

  1. I have a LOVEFiLM Instant only subscription, and an Amazon Prime membership?

    LOVEFiLM Instant is now called Prime Instant Video.

    As an existing Prime customer, your Prime Instant Video subscription is now included in your annual Prime subscription so you won't see a monthly charge for this service. So as soon as you switch, and we can see which accounts are being combined, we'll stop charging separately for your Prime Instant Video subscription.

    This means you will no longer see a monthly charge for your streaming service. Just the usual annual charge for Amazon Prime.

    The great news is, this will mean you actually pay less, as the cost of your annual prime subscription will be less than the previous combined cost of your Prime membership and a year's LOVEFiLM Instant.

  2. I have a LOVEFiLM subscription including both LOVEFiLM Instant and LOVEFiLM By Post and I have an Amazon Prime membership

    LOVEFiLM Instant is now called Prime Instant Video, and is separate to your LOVEFiLM By Post subscription.

    As an existing Prime customer, your Prime Instant Video subscription is now included in your annual Prime subscription so you won't see a monthly charge for this service. So as soon as you switch, and we can see which accounts are being combined, we'll stop charging separately for your streaming service.

    Your LOVEFiLM By Post will continue as a separate part of your service. This means you will now only see a monthly charge for the LOVEFiLM By Post part of your subscription.

    The great news is, this will mean you actually pay less, as the cost of your annual prime subscription will be less than the previous combined cost of your Prime membership and a year's LOVEFiLM Instant.

  3. I have a LOVEFiLM By Post only subscription, and an Amazon Prime membership?

    There will be no change to how you are billed because your LOVEFiLM By Post subscription is still separate from your Amazon Prime membership.

    However, the great news is you will now have Prime Instant Video included as part of your Amazon Prime membership, and you'll have access to thousands of TV series and movies available to stream instantly, all in addition to your usual rental By Post service.

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