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What are cookies?

Cookies are small pieces of data that websites store on your computer. Cookies enable websites like LOVEFiLM to remember who you are after you have logged in to our website. has more information about cookies here.

Are cookies a security threat?

Cookies cannot access your system or retrieve information that isn't already broadcast by your web browser. Cookies cannot access your harddrive or send information about your computer system. Cookies are simply a data storage system.

Enabling cookies

First, please check the date on your computer

Before attempting to change your cookie settings, please check that the date on your computer is set correctly. Cookies expire after a set period of time, so if your computer's date is set far into the future then the cookie can expire immediately.

If you find that the date is set incorrectly on your computer then please try our website again once you have corrected it. It may be just the date that was causing the problem.

Change the settings of your web browser

This depends on the software you use to browse the web (e.g. Internet Explorer / Netscape).

There are many websites that explain how to enable cookies for all the different software versions.
For example, try: AOL's cookie guide.

Once you have followed the instructions and enabled cookies, please close and re-open your web browser and then try our site again.

Still having problems?

If you are still having problems accessing our website or are unable to find instructions for your particular software then please email our customer services team at

If you are able to supply us with the version of Windows you are using (e.g. Windows 98/ME/XP/2000/NT), or other operating system (e.g. Linux/Mac OSX) as well as the version of the web browser (e.g. Internet Explorer 6) then this will help us answer your query.

If you are unsure how to obtain this information from your computer then please call our customer services team free on 0800 496 1365.